Shipping Policy – Robutop
Effective Date: August 16 2025
Last Updated: August 16 2025
Thank you for shopping with Robutop. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
1. Order Processing
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Orders are processed within 1–2 business days after payment is confirmed (excluding weekends and holidays).
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During peak periods (sales, product launches, holidays), processing may take slightly longer.
2. Shipping Locations
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We currently ship to the United States and select international destinations.
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If we cannot ship to your country, you will be notified at checkout or contacted by our support team.
3. Shipping Rates & Delivery Times
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United States: 3–7 business days (standard shipping).
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International: 7–15 business days (depending on location and customs clearance).
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Shipping rates are calculated at checkout and vary by destination and weight of the package.
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Note: Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or carrier issues beyond our control.
4. Tracking Your Order
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Once your order has shipped, you will receive a confirmation email with tracking information.
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Tracking may take 24–48 hours to update after dispatch.
5. Incorrect or Incomplete Addresses
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Please ensure your shipping address is correct before placing your order.
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Robutop is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
6. Lost, Delayed, or Damaged Packages
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If your package is lost, delayed, or arrives damaged, please contact us at support@robutop.com with your order number and details.
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We will assist you with filing a claim with the carrier or arrange a replacement when applicable.
7. Customs, Duties & Taxes (International Orders)
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International customers are responsible for any customs duties, import taxes, or fees charged by their country’s regulations.
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Robutop is not responsible for delays caused by customs clearance.
8. Split Shipments
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If you order multiple products, they may ship separately depending on stock availability and warehouse location. You will receive tracking for each shipment.
9. Contact Us
For questions or concerns about your order’s shipping, please contact us:
📧 Email: help@robutop.com
